Frequently asked questions.

After checkout, Shopify displays a confirmation and sends a receipt to the email or phone used for your order. Check your spam folder if you do not see it.

We ship to Puerto Rico and the United States. Available rates and delivery options appear during checkout. Orders of $50 or more qualify for free shipping under the current store offer.

When tracking becomes available, you will receive it through the contact information used at checkout. You can also reply to your order confirmation if you need help.

Contact us as soon as possible with your order number. We will try to help before fulfillment begins, but changes cannot always be guaranteed.

Use our interactive skin guide to explore products organized for dry, normal, oily or combination, and sensitive skin. The guide is educational and does not replace medical advice. Open the guide.

Allow the bar to dry fully between uses on a draining soap dish or in a mesh bag. Keeping it away from standing water helps it last longer.

Eligibility depends on the product and order condition. Review the current policy before sending an item back, then contact us with your order number. Read the policy.

Yes. Retailers and approved partners can learn about volume ordering through our wholesale page. View wholesale.